How does ODU Library’s IM service work?

ODU Library relies on the statewide KnowItNow online reference service to provide IM reference services. KnowItNow is staff by librarians from Ohio public, academic, and special libraries. To use the IM service, follow these easy steps:

1. Look for the following icon on most pages of the ODU Library website:
 

LiveHelpBubble 

This will take you to KnowItNow Academic.

2. Follow the directions and enter information as you are prompted.

3. Submit your information and question.

4. Wait for a librarian to greet you and begin your conversation!

You may view the KnowItNow tutorial screencast for more information.