Course Pages - Help


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Need help with one of the course pages?

Review our Troubleshooting Guide or our Frequently Asked Questions.

Or ask a librarian.

Troubleshooting Guide

Question or Problem: Contact:
Broken link  Reference Services 
Can't access a database--Invalid ID  Circulation Services 
Can't access a database--Database unavailable  Reference Services 
Can't access E-Reserves  Circulation Services 
Can't open or print a PDF  Read PDF Help Below 
Course page is missing a required reading (Students)  Your Professor 
Course page is missing a required reading (Faculty)   Reference Services 

Frequently Asked Questions

Does my class have a Library Course Page? 

What are the software and hardware requirements? 

What can I do if I have trouble with a PDF file? 

How can I get assistance with accessibility issues? 


Does my class have a Library Course Page?

Your class has a Library Course Page only if your professor has requested one from ODU Library Reference and Instruction Services.

Find a Library Course Page 

What are the software and hardware requirements?

Course Pages may include PDFs, Microsoft Word and PowerPoint documents, videos, links to Library resources, and other items. The following requirements should be noted:

  • Adobe Reader is required to view PDFs effectively. 
  •  Videos can be viewed with Microsoft Windows Media Player, which is installed in all ODU campus computers. 
  •  To access many Library resources, a username and password are required.  

For more information, visit the Library's Off-Campus Access page.

For all inquiries regarding system requirements, please contact the Computer Help Desk. 

What can I do if I have trouble with a PDF file?

A PDF file may not open for either of the following reasons:

  1. There is a communication problem between your web browser and Adobe Reader
  2. You may have a different version of Adobe Acrobat than the version used to create the PDF
Try the following. If these steps do not correct the problem, contact the Computer Helpdesk:
  • Use another web browser
  • Download the most recent version of Adobe Reader
  • Save the file to your desktop, then double-click to open it directly into Adobe Reader 

How can I get assistance with accessibility issues?

For accessibility issues involving a disability:

  • Library Course Pages are developed using the web template of the Ohio Dominican University and in consultation of the Web Accessibility Initiative of the W3C guidelines.1 
  • While it is currently not always possible, the Library strives to meet the Priority 1 checkpoints listed in these guidelines.  
  • It is a student's responsibility to communicate special needs related to a disability. Consult the ODU Student Handbook for contact information and further details, available online from Student Services
  • For students with visual disabilities, the Academic Resource Center provides equipment that will magnify text. 

For accessibility issues involving off-campus access:

If you are attempting to access a Library resource from off-campus and having difficulty with off-campus access, be sure to follow the off-campus access instructions outlined on the Library site.

For other online accessibility issues:

If your inability to access one of the resources online is not due to either of these reasons, contact the Computer Helpdesk for assistance.


References:

1. Web Content Accessibility Guidelines 1.0, available at http://www.w3.org/TR/WCAG10.


Page last modified: 17 July 2012 | ODU Library Reference & Instruction Services  

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