FAQs

You have questions? We have answers!

Browse answers to our most frequently asked questions below to see if we already have the answers you need.

Should I buy a laptop or a desktop?

  • This is a personal preference. Many students do prefer laptops to desktops because of the flexibility. In addition, if the student needs help with their laptop, they are able to bring it to the Helpdesk window for support.

Does ODU offer any discounts on computers or software?

My name has changed, how do I get my network account to match my new name?

  • You must first update your information with the Registrar's Office before any changes can be made.
    1. We can change your display name and the username/e-mail address will still stay the same. This change can be made without any downtime.
    2. We can recreate your username/e-mail address. We need a two-hour time slot between 8 a.m. and 4 p.m. to make this migration. Please contact us at 614-253-3633 or helpdesk@ohiodominican.edu to submit a Support Request.

How can I access my transcripts after I graduated?

How do I connect my Game Console or Computer to the internet via an Ethernet Cable?

  • You should be able to access the internet as soon as the Ethernet cable is connected to your device. If you experience issues with connecting to the Internet, please contact the Helpdesk by calling 614-253-3633 or by email at helpdesk@ohiodominican.edu

Can I check the balance of my Panther Card?

Are there public computers available?

  • Yes, there are public computers and printing available in the Spangler Learning Center and in the Bishop James A. Griffin Student Center.

How do I check my grades?

Will printed advices still be available each pay period or will they only be online?

  • Pay advices will only be available online via ODU Online

How far back can I view advices?

  • You will be able to view your pay advices going back 3 years.

How do I access my pay advices?

  1. Go to https://oduonline.ohiodominican.edu
  2. Click on Log In
  3. Enter your ODU Username and password
  4. Click Submit
  5. Click Employees
  6. Click Pay Advices
  7. Click the Pay Advice you wish to view

How secure is ODU Online?

  • ODU Online uses a secure connection with authentication and requires an authentic login name and password. Additionally, timed network connections are automatically timed out after 15 minutes. ODU recommends that you maintain a private and secure password. For additional information on passwords, please read the FAQ's for passwords.

What other employee information can I view through ODU Online?

  • ODU Online provides the ability to view your leave balances, pay advices, and tax information.

If I have additional questions, who can I ask?

  • If you have questions about your pay advices, please feel free to contact Human Resources at HR@ohiodominican.edu
  • If you need assistance with accessing ODU Online, please contact the Computer Helpdesk at helpdesk@ohiodominican.edu or 614-253-3633

How do I submit grades?

  1. Go to ODU Online
  2. Click 'Log in'
  3. Log in with your username and password
  4. Click 'Submit'
  5. Click 'Faculty'
  6. Click 'Grading'
  7. Select 'Final Grade' or 'Midterm Grade'
  8. Select the course
  9. Click 'Submit'
  10. Your class roster will now come up.

What is ODU online?

  • ODU Online provides online access to student information that is contained in the administrative database. You may check your grades, GPA, transcripts, register for courses and much more through the site.

I am trying to log into ODU Online, but it keeps telling me “Username Not Found” or “Incorrect Username or Password”.

  • Please Submit an Online Ticket, email us at helpdesk@ohiodominican.edu, or call us at (614) 253-3633 and let us know that you are receiving this error. We will correct the error and contact you when it has been fixed.

How do I check my class schedule?

  1. Go to http://oduonline.ohiodominican.edu
  2. Log in
  3. Select 'Students'
  4. Select 'My Class Schedule'
  5. Select which semester you want to view
  6. Click ‘Submit’

How do I get an unofficial transcript?

  1. Go to http://oduonline.ohiodominican.edu
  2. Log in
  3. Select ‘Students’
  4. Select ‘Unofficial Transcript’ under the ‘NEW! Colleague Self Service’ section

*For official transcripts, please contact the Registrar's Office

How do I access my overall GPA?

  1. Go to ODUonline
  2. Select 'Login'
  3. Select 'Students'
  4. Select 'Program Evaluation'
    • Your Overall GPA will be towards the top of the program evaluation

How do I access PantherLearn?

  • Go to https://odu.brightspace.com/d2l/login - you can also find a shortcut to PantherLearn from any page on ohiodominican.edu. Look for PantherLearn under Quicklinks in the global navigation menu of this website.

How do I log into PantherLearn?

  • You will type in your ODU username and password.

I am experiencing issues with logging into PantherLearn.

  • If you were just registered, you will need to wait until the next day to access PantherLearn. If you are a returning student, please contact the Helpdesk by calling 614-253-3633 or by emailing at helpdesk@ohiodominican.edu. If you are still experiencing issues accessing PantherLearn, please contact the Helpdesk.

My course isn’t showing up and it is the first day of class. What do I do?

  • If your course isn’t showing up on the first day of that course, please contact your professor to ensure that the course is open. If your professor does confirm that they have opened it, please contact the Helpdesk by calling at 614-253-3633, by emailing at helpdesk@ohiodominican.edu, or by stopping by.

My professor has emailed saying that the course is open, but I can’t see it in PantherLearn. What do I do?

  • If your course isn’t showing up, please contact your professor to ensure that the course has been opened. If your professor does confirm that they have opened it, please contact the Helpdesk by calling at 614-253-3633, by emailing at helpdesk@ohiodominican.edu, or by stopping by.

How do I submit an assignment?

  • Once you are in the course that you need to submit the assignment in, you will select the Assignments dropdown menu and go to Dropbox. Once you are there, you will click on the assignment that you need to submit. From there, you will click on “Add a file” and you will look for where you saved the file on your computer. Once you have selected it, you will add it to the assignment by clicking Submit.

*Please note: If you are using a Mac, please make sure that your file name does not contain any special characters (!, -, _, etc.) as this will prevent your file from being submitted.

Can I keep the same password forever, or do I have to change it?

  • For security, ODU Network Passwords are good for 180 days at a time. When you log in, using a campus computer, the system will begin reminding you to change your password when you have 15 days or less until expiration. If your password has expired, you are able to call the Helpdesk at (614) 253-3633 or 1-888-251-0773 to reset your password.

I registered for the password reset, but I cannot remember the answers to my questions. What do I need to do?

  • If you have a current password, you can re-enroll and your old questions will automatically be replaced. If your password has expired, please contact the Helpdesk at (614) 253-3633 for a password reset. You may then enroll for the online password reset option.

I tried to reset my password or unlock my account and the system told me that I answered too many questions incorrectly, now what?

  • If this happens, your password reset account is disabled. Don’t worry, just contact the Helpdesk at (614) 253-3633 to have your password reset. Then, please re-enroll in the Password Reset System.

What is my username?

  • Your username is the first seven letters of your last name and then your first initial. If you have a common name, it may include a number. You may contact the Helpdesk at 614-253-3633 to confirm your username.

How often do passwords expire?

  • Passwords expire every 180 days.

What is PaperCut?

  • PaperCut monitors the number of pages printed to public printers on campus. At the beginning of each semester, PaperCut allows you enough credit ($25) to print 500 pages.  Any page after 500 must be paid for prior to printing.  You can add money to your PaperCut account in the Business Office (Erskine 133).

How does PaperCut work?

  • When you log onto a campus computer PaperCut loads and displays your balance. PaperCut starts with $25.00 and deducts .05 cents for each black and white sheet you print and .25 for each color sheet.

What is the “money” in the PaperCut mean? Do I have to pay $25 to print?

  • Each semester your account is given a $25.00 credit.  .05 cents are deducted from the total in your PaperCut account.

I am printing jobs for my work study position at ODU. Can I have additional funds added to my account to use?

  • Student workers printing for their work study positions should utilize the printing account for their department, which is provided by the Helpdesk by request of the department or supervisor that they are working for.

How do I get a refund?

  • Refunds are given for hardware issues, such as smeared, smudged, crumpled, low toner, or jammed print jobs, as well as cancelled or partial print jobs. You can request a refund using the PaperCut window in the top right corner or by contacting the Helpdesk and your account can be credited for the printing issues.

Can I print from my personal computer / laptop?

  • Yes, you are able to print from your personal device to any copier on campus using Panther_Printing_Mobile. For assistance with adding Panther_Printing_Mobile to your device, please see the Help Guide pertaining to your device or stop by the Helpdesk.

Is there a way to close PaperCut and take it off the screen?

  • No. PaperCut must load on the computer in order for you to be able to print.  You can minimize it to the system tray at the bottom right of the screen, but PaperCut must be present and running for printing functions.

What happens if PaperCut does not appear in the upper right-hand corner after I log on?

  • The computer may not have properly loaded it.  You will need to log off and log in again.  If this does not resolve the problem, please contact the ODU Computer Helpdesk.

What if the printer messes up and I do not receive the jobs I printed?

  • If you send a print job and do not get a printout or the printout has something wrong with it (smeared, smudged, crumpled, low toner, etc), you can request a refund with the Helpdesk and your account can be credited back.

How come my print jobs will not print?

  • Make sure that PaperCut is running in the upper right-hand corner of your screen. If PaperCut is not running, please log off and log on again.
  • Make sure you have sufficient funds to complete the print job. You can add additional funds in the Business Office (Erskine 133).
  • Make sure you have confirmed your print job after submitting it. If the problem persists, please contact the Computer Helpdesk.

Does ODU offer double sided (duplex) printing?

  • Yes. Duplex printing is available throughout campus using the copiers in various locations.

How do I connect to a printer?

  • Please contact the ODU Computer Helpdesk for assistance with connecting to a printer on your device.

What is my H: Drive?

  • The H: Drive is a personal storage space provided to Faculty, Staff and Students to save and back up files.

How do I access my H: drive from off campus?

  • Go to http://webfile.ohiodominican.edu and login using your full ODU email address (username@ohiodominican.edu) and your password. You can also find a shortcut to Webfile from any page on ohiodominican.edu. Look for Webfile under Quicklinks in the global navigation menu of this website.

How do I access my H: drive when I am on a campus computer?

  • Click on the File Explorer on the taskbar. You may need to click on the arrow next to the This PC on the left-hand side. Go to yourusername$ (H:) and your H: Drive will appear.

What browsers are compatible with Webfile/ H: Drive?

  • We recommend using Google Chrome or Mozilla FireFox.

What is Webfile?

  • Webfile allows you to access your network drive H: from any computer with Internet Access. All data saved on the H: drive is backed up nightly. Using the H: drive is ODU's recommended method.

After changing my password, the H: drive becomes inaccessible.

  • Log off and log back on to update the credentials to access your H: drive.

What is Webmail?

  • Webmail is a way to access your email anywhere, at any time. You can access it by going to https://outlook.com/ohiodominican.edu.
  • You can also find a shortcut to Webmail from any page on ohiodominican.edu. Look for Email under Quicklinks in the global navigation menu of this website.

What do I do if I have too many e-mails in my mailbox?

  • Begin deleting items from your 'Inbox', 'Deleted Items', and 'Sent' by selecting unwanted emails and right-clicking and deleting, or by pressing the delete key. If you need additional assistance, please stop by the Helpdesk.

What happens to my e-mail account when I graduate?

  • Your e-mail account will be active for 6 months after graduation. The Helpdesk can assist with setting up email forwarding for graduates.

My name has changed, how do I get my network account to match my new name?

  • You must first update your information with the Registrar's Office before any changes can be made.
  • We can change your display name and the username/email address will still stay the same. This change can be made without any downtime.
  • We can change your username/email address to match your name change. We need a two-hour time window between 8 a.m. and 4 p.m. to make this change.
  • Please contact us by calling 614-253-3633 or by emailing helpdesk@ohiodominican.edu to submit the change request.

Can I forward my ODU e-mail account to another e-mail address?

  • Yes, visit our Help Guides for detailed instructions.

Where is wireless available on ODU’s campus?

  • Wireless is available in all academic buildings: Erskine Hall, Spangler Learning Center, Wehrle Hall, Battelle Hall, St. Alberts Hall, Lynam Hall, Aquinas Hall, Siena Hall, Peace Hall, Griffin Student Center, and Alumni Hall.

How do I login into ODU's Wireless, PantherNet?

  • You can find setup instructions in our Help Guides. Then, you will use your ODU username and password to log in. If you need assistance with connecting to PantherNet, please stop by the Helpdesk.

Can I use my phone or tablet on PantherNet?

  • Yes, PantherNet can be used on devices that support WiFi. Example of devices that work are iPhone, iPad, Android phones, etc. You can find setup instructions in our Help Guides. Please visit the Computer Helpdesk for assistance with connecting your device to PantherNet.

 

 

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