Information Technology Helpdesk
ODU Computer Helpdesk: Your Technology Resource
ODU's Information Technology department manages our network infrastructure, student information systems, multimedia center, printing and more, and provides technical support for our campus community via the Computer Helpdesk.
2nd Floor - Spangler Learning Center
Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 3 p.m.
Sun: 3 p.m. - 7p.m.
Mon - Thurs: 8 a.m. - 4:30 p.m.
Fri: 8 a.m. - 3 p.m.
What does the ODU Computer Helpdesk do to help support you while at ODU?
ODU's Computer Helpdesk serves as a single point-of-contact for questions, problem reports, service requests and inquiries from faculty, staff and students regarding computer hardware and software, Internet connectivity and related topics.
The ODU Computer Helpdesk will:
- Assist with connecting to the wireless and Ethernet
- Reset passwords if you have forgotten it or it has expired
- Assist with installing Microsoft Office
- Aid with issues accessing PantherLearn, ODU Online, and Email
- Run virus scans if you suspect that your machine is infected
- Print posters that are 24 inches in width and any length in inches
- Assist with printing from both ODU-owned machines and personal devices
The ODU Computer Helpdesk CANNOT assist with replacing hardware on your devices or reinstalling your device’s operating system.
The ODU Computer Helpdesk supports the following:
- Windows 10/11
- Mac OS X (MacBook Pros and MacBook Airs)
- iOS (iPhones and iPads)
View ODU's network policies and procedures for password requirements, acceptable network usage, laptop usage and email communication while attending ODU.
Information Technology Staff
|Barajas, Reshma||Network Administrator||Information Technology||(614) 251-4541|
|Engle, John||Lead Data Analyst||Information Technology||(614) 253-3487|
|Foster, William||Audiovisual & Telecommunications Technician||Information Technology||(614) 251-4764|
|Keefer, Christopher||Colleague Systems Analyst||Information Technology||(614) 253-3642|
|Kern, Tracy||Systems Analyst and Software Developer||Information Technology||(614) 251-4536|
|Theve, Chris||Chief Information Officer||Information Technology||(614) 251-4515|
|Weaver, Mark||Instructional Multimedia and Telecom Specialist||Information Technology||(614) 251-4763|
|Weisenberger, Ashley||Helpdesk Manager||Information Technology||(614) 253-3615|