If you receive an error when logging in:

(1) Log in with your last name--not your ODU username 

(2) Use the last 7 digits of your ODU number - click here to view example.

• Don't use all the numbers
• The last 7 digits must begin with a zero

(3) You must be currently registered for classes.

(4) Your Library Account must be in working order--not suspended for exceeding $60.00 in fines/fees

(5) If you are using a keyboard, make sure the numbers lock (Num Lock) is not on .

Still need help? Please refer to the rest of our tips on this page.

Every ODU faculty, staff, and student is assigned an ID number.

You can find your ODU ID Number listed on the following:

• Your ODU ID card
• Your class schedule

If you have an ODU ID card:

• Most ODU ID numbers begin with the digit 0 (zero).
• If you were given a six digit number like 123456, try adding a zero to the beginning (e.g. 0123456) when logging in.
• In this example. the number printed on the front of your ODU ID card will look like: 000123456; you need to use the last 7 digits of that number  - click here to view example of ID number on ODU ID card..

If you need to look at your class schedule:

Your class schedule is available online. Follow these steps:

• Go to ODU Online & log in
• Click on "Students"
• Choose the current semester to view your class schedule - your ODU ID number will be next to your name - click here to view example of ID number in class schedule

If you have gone through our steps for logging in on this web page under "I Get an Error When Logging In" and are still having trouble with off-campus access, here are a few additional recommendations.

(1) Make sure you are using Google Chrome as your browser; the library's ebooks, ejournals, and databases work best with this browser.

(2) Go to our Off-Campus Access page and attempt to log in from there.

(4) If you are using Google Chrome and our Off-Campus Access page and still can't get in, the next step is to clear your cookies and cache and delete your browsing history To delete your browsing history (also the same place for cookies), go to the menu option in the upper right corner of your laptop, choose "More tools," then "History." The links provided here will then help you with the rest of the steps. (Note: When you clear your caches and cookies, some of your saved settings on sites can get deleted, such as user names and passwords.) 

Then restart your computer. 

If the issue is still not resolved, please contact us and let us know you have tried the steps on this web page, and we will investigate further into your situation to help you get the access you need.